The printer may display an error if the printheads are not installed correctly.
Make sure all ink tanks are at least half full and there is paper in the input tray.
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Raise the ink access door and wait for the carriage to stop.
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Make sure the print head cover is closed.
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If the print head cover is closed, continue with the following steps.
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If the print head cover is open, press down to close it, close the ink access door, and then try printing. If the error persists, continue with these steps.
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Press the blue button on the print head carriage to open the print head cover.
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On the printhead with the error, press down to release it, and then pull it out of the slot.
CAUTION:
To avoid wasting ink, hold the print head by its sides and keep it upright at all times.
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Make sure the caps on top of the new printhead have been removed.
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Make sure you have removed the tape from the print head contacts.
CAUTION:
Do not touch the copper-colored contacts or the ink nozzles. Do not reapply the protective tape over the contacts. Touching these parts can cause clogging, ink failure, and poor electrical connections.
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Insert the print head into the slot until it clicks into place.
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Repeat the above steps for the other head only if indicated by the error message or print head icon .
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Close the print head cover.
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Close the ink access door.
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Align the print heads.
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If your printer has a touch screen control panel, follow the prompts on the control panel to print an Alignment page, and then follow the instructions on the page to align the printheads.
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If your printer does not have a touch screen control panel, a TO blinks on the control panel and an alignment page prints automatically. Follow the instructions on the page to align the printheads.